Refund policy

Last updated: November 10, 2026

At AutoHubs Shop, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility & Timeframe

  • You may request a return within 30 days after your item is delivered.

  • To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags (if applicable), and in its original packaging.

  • Proof of purchase (such as your order confirmation or receipt) is required.

2. How to Start a Return

  1. Contact us first at autohubs.shop@gmail.com with your order number and the reason for the return.

  2. If your return is approved, we will provide you with step-by-step return instructions and the designated return shipping address.

  3. Please note: Items sent back to us without first requesting a return will not be accepted.

3. Return Shipping Costs

  • Customers are responsible for arranging and paying for return shipping costs, unless the item arrived defective, damaged, or incorrect.

4. Damages and Issues

Please inspect your order immediately upon receipt. If the item is defective, damaged, or if you received the wrong item, contact us right away at autohubs.shop@gmail.com so that we can evaluate the issue and make it right with a replacement or full refund at no extra cost to you.

5. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Contact us before sending any items back for exchange.

6. Refunds

  • We will notify you once we’ve received and inspected your return, and let you know if the refund was approved.

  • If approved, you will be automatically refunded on your original payment method within 5–10 business days.

  • Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at autohubs.shop@gmail.com.

Contact Information

If you have any questions regarding our return policy, please reach out to us:

  • Store Name: AutoHubs Shop

  • Customer Support Email: autohubs.shop@gmail.com

  • Legal Entity Name: ROTHFIELD LTD (Company Number: 17510543)

  • Registered Office Address: Office 21689 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA